How would you describe your relationship with marketing?
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It’s a necessary chore — I do it when I have to.
It’s fun when it works, but I don’t always have time for it.
It’s something I work on and try to get better at.
It’s my secret weapon — I test, track, and fine-tune everything.
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Which marketing number do you keep an eye on most?
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How many calls or jobs I booked this week.
Ad clicks or views — I like seeing that number climb.
ROI and conversion rates — I track dollars in vs. dollars out.
My review count and average star rating — reputation matters most.
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If you had $1,000 to spend on marketing this month, what would you do first?
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Buy yard signs, flyers, or door hangers.
Update my website or Google Business Profile.
Run ads on Google or Facebook.
Hire someone to manage campaigns and track results.
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Which best describes your marketing mindset right now?
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Beginner — I’m just getting started and figuring things out.
Intermediate — Some things work, but not consistently.
Advanced — I understand how everything connects.
Expert — I run campaigns confidently and know my numbers.
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If you were struck by lightning and given a marketing superpower, what would it be?
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Super sales strength — I can turn conversations into booked jobs and loyal customers.
Target market telepathy — I just know what homeowners want before they even ask.
Design spidey sense — My ads, flyers, and website always catch attention and convert.
Brand voice shapeshifting — I can adjust my message to connect with any type of client.
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How do most of your new customers find you?
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Word-of-mouth referrals
Google search (SEO or Google Business Profile)
Paid ads (Google, Meta, or Local Services Ads)
Social media posts or recommendations
Repeat customers
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Which statement best describes your online presence?
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I don’t really have one.
I have a website and a Google Business Profile.
I post photos of recent projects or customer reviews every so often.
I actively run ads and track how they perform.
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When you roll out a new service or special, how do you get the word out?
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I hand out flyers, send a few texts, and count on referrals.
I post before-and-after photos or updates on social media.
I share an email or post explaining what’s new and why it’s worth trying.
I run ads, post videos, and update my website — I make sure everyone hears about it.
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How confident are you that your website brings in new customers?
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I don’t have one.
I have one, but it doesn’t get much traffic.
It gets visits but not many calls or form fills.
It consistently brings in new leads each week.
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When it comes to following up with past customers…
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I don’t really do it.
I’ll check in with bigger clients once in a while.
I send a few texts or emails now and then.
I have a system that automatically asks for reviews and keeps in touch for repeat work.
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How comfortable are you with marketing overall?
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I’m just getting started and rely mostly on referrals.
I’ve tried some digital marketing, but it’s hit-or-miss.
I understand how different tools work and check results occasionally.
I’m confident running ads, tracking ROI, and planning campaigns.
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I spend an embarrassing amount of time…
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Scrolling through reviews and checking out competitors.
Planning my next promotion or brainstorming new offers.
Refreshing my analytics or call tracking dashboard.
Taking photos or videos of my work — the lighting has to be perfect.
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What matters most to you when it comes to marketing?
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Keeping costs low.
Bringing in a steady flow of leads.
Standing out from competitors.
Scaling up and dominating my local market.
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How do you handle customer reviews and reputation management?
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I don’t really pay attention to them.
I ask occasionally if a customer seems happy.
I respond to reviews and try to get more when I can.
I actively manage reviews with reminders and automation.
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How do you usually stand out from competitors in your area?
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Mostly through lower prices or deals.
By doing great work and hoping people spread the word.
Through my branding, photos, or local community involvement.
With consistent marketing, strong visuals, and testimonials.
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How quickly do you usually respond to new leads or inquiries?
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Within a day or two, once I get to it.
Within a few hours if I’m not too busy.
As soon as I can — I try to respond same-day.
Instantly — I use notifications or automated responses.
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How do you track which marketing efforts bring in leads?
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I don’t really track — I just ask where people heard about me.
I check Google or Facebook insights sometimes.
I track calls or form fills in a spreadsheet or CRM.
I use dashboards, call tracking, or software that ties everything together.
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When you think about marketing, what do you wish you had more of?
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Time — I’m too busy doing the work to promote it.
Knowledge — I don’t always know what actually works.
Confidence — I don’t want to waste money or do it wrong.
Systems — I just want everything to run automatically.
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How seasonal is your business?
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I’m slammed part of the year and slow during others.
It fluctuates a bit depending on weather or demand.
Pretty steady year-round.
I plan promotions and ads to stay busy all year.
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What kind of work would you like to get more of?
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Small, quick-turn jobs
High-end or larger projects
Repeat maintenance or service contracts
Commercial work or partnerships
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First Name
Last Name
Email
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Phone
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Type of Service Business
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Roofing
Landscaping
HVAC
Cleaning
Plumbing
Painting
Electrical
Remodeling
Other
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Business Name
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Primary Service Area / City or ZIP Code
Website
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